FAQ
Here you will find answers to frequently asked questions.
Products & Order
Can I see the products before I buy them?
Yes. We are represented at a number of events and trade fairs in Austria, Germany and Switzerland, where you can visit us. You can find out where we are represented on our blog .
For B2B customers, there is also the possibility of on-site product demonstrations by appointment.
What happens after the order?
After placing your order, you will receive your order confirmation by email. You will receive the invoice by email as soon as your order has been released for shipping. After it has been handed over to the shipping service provider, you will receive further information about the product and shipment tracking by email.
To which countries can the goods be delivered?
We currently only deliver within the DACH region (Austria, Germany, Switzerland).
Delivery & Tracking
How long does it take for my order to arrive?
Once we receive your order, we will take care of shipping it quickly. Your order should normally be with you within 5 working days.
Can I track my order?
Yes, you can track your order. Your shipment will be sent by Post AG and you will receive the tracking number by email.
Where can I see the delivery status of my order?
Your products will be shipped with Post AG. You will receive an email from Post AG with the tracking number that you can use to view your delivery status. If your order takes an unusually long time, please contact us directly at hello@goonemore.at.
How much are the shipping costs?
Shipping costs vary from country to country and therefore cannot be given as a flat rate. However, the exact shipping costs will be shown to you at checkout before you place your order.
Payment & Invoice
Which payment methods are accepted?
The following payment methods are available to pay for your order:
- Paypal
- Credit card
- Apple Pay
- Google Pay
- ShopPay
- Klarna instant bank transfer
Will I receive an invoice for my order?
How do I get a copy of my invoice?
Your invoice will be sent to you by email after your purchase. If you can no longer find it, you can request a copy of the invoice by sending an email to hello@goonemore.at , stating your order details (order number & date).
How long does it take to get a refund after a return?
The purchase amount will be credited to you within 14 days of receipt of the goods according to your payment method. You will receive a confirmation from us by email when your return has been processed.
Returns & Warranty
How can I return my goods?
In accordance with your right of withdrawal, you can return the products you have ordered to us. Simply send us an email with the completed cancellation form to hello@goonemore.at . We will process it immediately.
Where can I find the cancellation notice?
If you want to return your order, please send us a cancellation notice. You can use the WKO form for this, for example. You can find all detailed information at goonemore.at/pages/widerruf
Who bears the return costs?
The costs of return shipment are to be borne by you as the customer. All common shipping service providers are available for returns. If necessary, pay attention to the amount of the insurance sum when comparing the return conditions of the shipping service providers. An unstamped return label can be requested by email to hello@goonemore.at .
Who can I contact regarding returns?
Please send us an email to hello@goonemore.at . We will be happy to help you.
Can I return the goods if I have already used them?
In principle, the goods can be returned within the cancellation period in accordance with the right of cancellation.
If you have already used the goods beyond an unnecessary check of their quality, properties and functionality, you must pay for the loss in value of the goods in accordance with the cancellation policy . No compensation is payable if you remove the goods from the packaging and inspect them for the first time.
Please repack your products carefully in the original packaging and inform us of your return if necessary.
Do you still have unanswered questions?
Please send us an email to hello@goonemore.at and describe your request. We will do our best to help you as soon as possible.